Silent trac support
We want to be sure installing and operating Silent Trac is easy and straightforward, so we have a multitude of resources available for you to learn about its installation and operation. On this page you will find links to our installation manuals, user guides, and instructional videos, as well as Frequently Asked Questions for Silent Trac. For more information on Silent Trac, visit www.mysilenttrac.com.
Silent Trac by Current - Frequently Asked Questions
How can I buy Silent Trac?
We sell through a network of dealers. If you're interested in purchasing Silent Trac, contact your local window treatment company.
What communication protocols does the Silent Trac use?
The Silent Trac is available in 434.625 MHz 2FSK (FM) and in Zigbee (802.15.4).
Do I have to use the Current Products Corp. bridge for integration?
No! With Zigbee, you can use any third party Zigbee bridge to integrate the Silent Trac, including connecting the track natively to Alexa Plus (with the built in Zigbee hub). If you do use our bridge, you gain access to our thoughtfully built app without sacrificing voice control.
What home control systems are you compatible with?
Samsung Smart Things
I need more support...
No problem. You can contact us by phone or email. Call 844-307-7435 or email firstname.lastname@example.org to get in touch!