• Ali Egan

A Currently Automated Population: Hospitality

Check in was as easier than you could have imagined. An hour before arrival, you received a text with your room number. You checked in through the hotel’s app, completely avoiding the check-in desk. When you got to the room door to your room, the Bluetooth signal from your phone unlocked it. As you walk through the entryway, a tablet set on the table emits a soft electronic glow. “Turn on the lights” you say, and the room obliges.

“Open the curtains”. Again, the room obliges.

You walk to the tablet and begin exploring the other automated features the room has available. From the app, you can order room service and make an appointment at the spa. You can check the pool and gym hours and control everything in the room- every individual light, both the sheer curtain and the blackout curtain, the temperature of the room, even the temperature of the water coming from the shower.


In the hospitality industry, automation is gaining significant traction. Whole room integration aims to give guests the most comfortable, personalized experience possible. Common areas, like conference rooms or dining areas, as well as staff areas, can also make use of automation and technology integration.

Many hotels have equipped their guest rooms with tablets, allowing guests to access important information about the hotel, the facilities, dining, and the surrounding area. Many of these hotels also use these tablets to allow the guests control over their room environment, in the form of temperature control, lighting, drawing the curtains, etc. Allowing guests control over a space enables personalization and customization, which are highly impactful to guest experiences in the hotel industry. These tablets use an application that integrates a multitude of products and acts as a control hub, allowing guests to set timers or immediately control their surroundings. It is important these hotels also have standard methods of manual control for guests who may be less tech savvy.

There are several companies whose sole focus is to take automation and motorization devices from various manufacturers and integrate them into a single control application for uses in hospitality. Using a company like this allows hotels to offer control options for all their products through a single medium, like a tablet or phone application. This does limit the choice a company has in the product brands they choose, but it may be worth checking in to as an option if you are in the market for automating hotel rooms.

When thinking about motorized drapery for hospitality, it is important to know what is standard. We have found it is common for there to be two draperies on a large window- one sheer and one blackout curtain. When controlling these, there are open and close functions, as well as two scenes: privacy and sleep. Privacy makes sure the sheer is closed, so no one can see into the room, yet the natural light can still come in through the window. The sleep setting closes both the sheer and the blackout curtains for full darkness at night.

We have discussed in past blog posts about the uses of automation in office spaces, well; hotels have employees who have offices, as well as common spaces for employee breaks or staff meetings. The same automation technology (light sensors, key card readers, security systems) can all be applied to office spaces within a hospitality setting as well. This maximizes workplace production and energy efficiency.

Automation in the hospitality industry is growing quickly as more guests begin to expect some level of automation due to its convenience and growing popularity in the residential sector. Utilizing a fully integrated system will allow guests maximum comfort while providing them with an impressive room in which to stay.

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